The email below was shared recently about the love and care a resident received in several Signature buildings including The Bridge at Rockwood.
I wanted to share a story that took place with our admission coordinator today. She was giving a family tour to a couple. Mr. Brooks was touring to move his sister closer to home. His sister is in the facility in Rockwood, and had also been in our Pigeon Forge facility. I had known her from my banking job for many years.
As they completed the tour, I was able to be introduced to them. Their first response was their thankfulness for chaplains and loving staff in the buildings. Their love for my team-partner Brian Hines was evident. They were appreciative of his compassionate heart, his love, and his patience. We shared several stories together about her stay.
The really unique part of the story is that even though his sister’s conditions have changed, and her locations have changed, her care and love has not been disrupted. She has been loved and accepted by our staff in Pigeon Forge, the city where she hoped to retire in an RV village. She then moved to Rockwood due to her medical conditions worsening. There too she was loved and cared for. Now she is coming home, to the hills where she once called home to be loved again in her community. It is times like this when we can really see that what we do makes a difference. I know that we have always yearned for our Signature name to be branded. I truly believe we are there.
It is so evident that we are succeeding in changing LTC, when you see a lady come home, that in her mind, she really never left. Home has been Rogersville, Pigeon Forge, Rockwood and now Rogersville again. All because of giving with compassion and love. That’s spirituality, not religion. The true inter-peace that we get to be a part of. Thank you for our sister facilities that love and care. This moved my heart today. Thank you Pigeon Forge and Rockwood for making a difference in someone’s life. The bar is set high for us to match….but I know we will succeed together. Praises to God for true spiritual teamwork.
I felt led to share. The very familiar scripture comes to mind when I think of this dear lady and the locations of each facility. It is this:
Psalm 121:1 King James Version (KJV)
121 I will lift up mine eyes unto the hills, from whence cometh my help.
Thank you God for your help and your love, and for those who show it daily!
Rev. Steve McKinney, Director of Spirituality, Signature Healthcare of Rogersville